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Student Email FAQs

Full general Questions

1. How exercise I get an HCC student email account?
2. How exercise I access my electronic mail?
3. I can't log into my e-mail account. What do I do?
4. I call back I forgot my password. What do I do?
5. How do I modify my password?
6. Tin I forward my HCC email to some other account? (Yahoo, Gmail, etc.)
7. How much storage infinite is in my mailbox and how practise I keep it below this limit?
8. How long will my HCC pupil email account remain agile?

Outlook Web Admission (OWA) Features and Views

1. What is Outlook Web Access?
2. Why aren't some features of OWA bachelor to me?
3. Why can't I run into all of my messages and folders?
4. What is a distribution list and how do I create one?
5. How can I chop-chop skim my email and delete unwanted letters?
6. What is the Reading Pane and how do I view it?

Outlook Problems

1. A box popped upwardly saying I had new post.  Why tin can't I run across the new message in my inbox?
2. I opened an e-mail that contains images, but the images are blocked.  How tin I view them?
3. I accept non checked my electronic mail for a long time and take accumulated too many messages. How tin can I efficiently clean my mailbox without individually opening and deleting each one?

Security Issues

1. Does HCC block spam from educatee email?
2. Why is information technology important to "properly log off" of OWA ,and how do I do this?

Q: How practice I get an HCC email account?

When you register for a credit course at Howard Community Higher, a personal HCC student email account is automatically created for you. Your HCC email account is the official class of advice with the college. HCC encourages you to use this account to communicate with your instructors and classmates as well as to receive notification of upcoming college events and activities.

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Q: How exercise I access my email?

Using a computer with Internet access, yous tin can log on to your HCC educatee electronic mail. Visit the HCC home page at http://www.howardcc.edu.  Click on the "Tools" link in the upper right corner of the page, so Email.   Enter your HCC Login ID and password.

Email is too accessible through myHCC, which is also bachelor from the higher home folio under Tools. The first time you log into myHCC there will be a message in the center of the page that prompts for your Windows Credentials. You should enter your HCC Login ID and your password; this will connect your email account to myHCC.  You will take to repeat this step whenever you change your password.

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Q: I tin't log on to my email account. What do I do?

If you only registered today, your email account will non be bachelor until tomorrow. If yous have an established working business relationship and now you lot can't login, you lot may have mistyped your password, causing your business relationship to exist locked.  Close your browser and retry after 30 minutes when the account automatically unlocks. Yous may also want to reset your password through Countersign Services to ensure that y'all are using the right credentials. Please contact the Technology Service Center if you keep to take a problem logging in.

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Q: I recollect I forgot my password. What practice I do?

If you forgot yous tin reset it through Password Services. If you lot accept any trouble resetting your countersign delight contact the Technology Service Middle.

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Q: How do I alter my password?

Yous tin change your password through Password Services. The password that you set through Countersign Services will exist the password for all of your HCC accounts. Yous should use the same password as myHCC to log into your HCC email business relationship.

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Q: Tin I forward my electronic mail to some other account?

Yeah!  You need to login to your HCC e-mail account and follow these instructions.

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Q: How much storage space is in my mailbox and how do I proceed it below this limit?

Your mailbox limit is 500 megabytes. Once you exceed your limit, yous will not be able to ship or receive mail until yous delete messages and empty your Deleted Items folder to free more storage space. To view your available storage space click on the Tools icon at the top right side of the window, select Options so select the account link from the left side of the window.  The Mailbox Usage bar appears at the center of the page.

To clean up your mailbox become dorsum to your Inbox and click on the drop downwardly arrow side by side to Conversations By Date and select Size.  This will permit y'all to you pick the largest emails to delete to free space quickly.  Once you take deleted the emails you no longer need click the drop down arrow side by side to Conversations By Size and select Date.  This volition allow you lot to view your nearly emails at the top of the list.

When you delete messages, they are moved to the Deleted Items folder.  To finally remove them, you must empty your Deleted Items folder by clicking the X icon or correct-clicking on the deleted items folder and choosing Empty Binder.

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Q: How long will my HCC educatee email account remain agile?

It will remain agile if you have applied or reapplied for access within the last 3 months, if you are currently enrolled in credit classes or if you take taken credit classes within the terminal twelvemonth.  If you applied or reapplied for admission but didn't registered for classes within three months, your email account volition be deleted.  Email accounts for graduates will be deleted approximately three months later graduation.

If yous know you won't be registering or are graduating, plan to forward letters and documents you wish to go along from your HCC email account to an alternate email accost earlier your business relationship is deleted.  Once the account is deleted, your mailbox will not be able to be recovered and your information will be lost.  New email accounts will exist created when you register for credit classes again.

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Q. What is Outlook Web App (OWA)?

Outlook Web App is Microsoft's web-based electronic mail application that includes many features of the desktop Microsoft Outlook application.  With OWA, you can use a web browser to access your HCC educatee electronic mail from any Windows or Macintosh figurer with an Internet connectedness.  OWA opens in a window within your browser; therefore, your web browser toolbar remains on the top of your screen and the OWA toolbar is at the top of its window.

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Q:  Why aren't some features of OWA available to me?

The type of spider web browser you use to access your student email will determine which features you lot have.  Not all browsers support the premium version of OWA, which requires Cyberspace Explorer 6 or above.

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Q. Why can't I run into all my most recent letters and folders?

To view the most recent messages first make sure that you accept selected Conversations Past Date (see below).  If that is not selected click the drop down arrow and select Engagement.

Your folders may seem to disappear because the left navigation pane of the OWA window contains small arrow buttons to minimize them (see below).  Locate and click on the arrows to restore the binder list.

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Q: What is a distribution list and how practise I create i?

A distribution listing contains more than ane email address for members of a specific group of people.  For example, suppose yous want to regularly e-mail your best friends.  If you create a distribution list and proper noun it Friends, y'all tin can accost one electronic mail to Friends and the message will be sent to all members of that distribution list.

Click on the People tab at the tiptop right paw side of the window.  When the People window opens click on the New button at the superlative left.  Click Create Group in the "What would You lot Like to Exercise?" box.  Proper noun the group, add members and click Save when completed.

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Q: How can I chop-chop skim my electronic mail and delete unwanted letters?

Open the first bulletin at the top of the page.  Once you have read it, instead of closing or deleting it, use the down arrow on the keyboard to view the next bulletin. Keep using the downwards arrow to skim quickly through all messages.  If messages comprise attachments yous desire to continue, click on the attachment and choose Save.  Store these attachments on your domicile computer or removable media.

When yous are finished scrolling through the page, highlight all of the unwanted letters (hold down the shift or control primal to highlight multiple messages).  Click on the delete icon X to delete all highlighted messages.  Repeat with subsequent pages of messages.  Finally, empty the deleted items folder to free storage space in your mailbox.

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Q: A box popped up saying I had new mail service.  Why can't I come across the new message in my inbox?

Your mailbox in OWA does not refresh instantly.  This helps prevent constant reduction of your Internet connection speed.  To view the new message immediately, click on the pop-up declaration before it disappears.  If you miss it, use the refresh push button (the browser'due south or OWA's) to update the page.  This will also update your unabridged mailbox to let you to run into all of your nearly recently received messages.

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Q: What is a "reading pane" and how do I view it?

A reading pane (too called a preview pane) is the area within the OWA window that displays a selected email message.  Single click on a message to view it in the reading pane, or double-click the message to view it in a separate window.

To gear up or remove the reading pane:

Click the Settings icon and so click Display Settings. Click on the Reading Pane tab. Cull ane of the three options: Show reading pane on the right, Show reading pane at lesser, or Hide reading pane. Click OK at the height left of the window. You may conform the size of any pane by clicking and dragging the lines between panes.

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Q: A box popped up proverb I had new post.  Why can't I encounter the new message in my inbox?

Your mailbox in OWA does non refresh instantly.  This helps prevent constant reduction of your Internet connection speed.  To view the new bulletin immediately, click on the pop-up announcement before it disappears.  If you miss it, apply the refresh button (the browser'southward or OWA's) to update the page.  This will also update your entire mailbox to let you lot to run into all of your about recently received messages.

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Q: I opened an email that contains images, but the images are blocked. How can I view them?

Sometimes images, music, and other external attachments to email can comprise "beacons," which are used by spammers to verify the existence of an e-mail address then they know time to come spam will go to a valid accost.  Outlook Web App attempts to prevent this by blocking anything that could incorporate a buoy.  You may see a warning with a "click here to unblock" choice.  If you trust the sender, choose unblock.  If you lot don't, the images volition be blocked when yous view the electronic mail, and the buoy (if one is at that place) volition not exist activated.

Some pop-upwardly blocker programs tin also interfere with images and other OWA features. You may need to modify your pop-upwardly blocker settings if you feel problems with the attachments dialogue box, new email notifications, move/copy, reply, or other features.

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Q: Does HCC block spam from student email?

A: Yeah, the college uses a content scanner to minimize the effects of spam from Internet email. This scanner is programmed to cake letters that comprise pornography, profanity, spam advertisements, and common junk email. If you lot practice non receive an important message that was sent to you, and believe that it may accept been blocked by the content scanner, delight contact the Technology Service Center. To locate your message, the email system administrator will need you to exist as specific as possible. Be prepared to provide the sender's email address and the appointment/fourth dimension the bulletin was sent.

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Q: I have non checked my email for a long time, and have accumulated too many messages. How can I efficiently make clean my mailbox without individually viewing and deleting each ane?

A: If yous have accumulated then much mail that information technology is besides cumbersome for you to make clean out, contact the Technology Service Center. The email system administrator can run a "make clean mailbox" utility on your mailbox with parameters you agree upon. For example, you might choose to delete all letters from the inbox if older than sixty days. Before contacting the Technology Service Eye, determine which letters y'all need to go on. Also, run across General Question 7 above for tips to help you delete the unwanted messages yourself.

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Q: Why is information technology important to "properly log off" OWA and how practise I do this?

This fully terminates the session ensuring that someone who uses the PC after you cannot get into your mailbox without your login credentials. If you are using a computer in the college'southward calculator report lab or elsewhere on campus, you should also be sure to log off of the computer as well.

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Source: https://www.howardcc.edu/services-support/technology-service-center/online-self-service/HCC-Student-Email-FAQs.html

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